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Sunday, April 12, 2009

"Quality Assurance: ISO 9000 as a Management Tool."


Lee Davis,"Quality Assurance: ISO 9000 as a Management Tool."
Copenhagen Business School Press | October 1997 | ISBN: 8763000180 | 114 pages | PDF | 1 mb

The ISO 9000 quality assurance standards have generated considerable interest and controversy in the business world. This is a critical evaluation of the effects of these standards, and it investigates the experience of both Danish and international firms. Central issues addressed include: whether the ISO 9000 standards have lived up to their potential; whether the benefits justify the costs; why quality assurance works better in some firms and organizations than others; and why the ISO 9000 standards enjoyed more success in industry than in the public sector. To structure the analysis, the book utilizes the economic concept of asymmetric information.

DOWNLOAD LINK:
http://rapidshare.com/files/217616058/new.rar
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