Achieving Breakthrough Performance With Six Sigma

ASF file | 34.9MB | 100kbps | Audio MP3 | 128 kbps | CBR Stereo

DESCRIPTION:
What is Six Sigma? How is Six Sigma applicable to our organization? What is the Six Sigma process roadmap? What are the benefits of using a Six Sigma process?
Gary Gack, a Founder and Managing Partner of Six Sigma Advantage, explains the concepts of Six Sigma, and their application to business processes -- with a focus on software and IT. In interviews, Ken Edwards and Noah Hill of IDX Corporation describe how the software provider to hospitals and group practices is using Six Sigma to optimize development projects. Gack begins the program by defining Six Sigma, and showing how applying its principles drives bottom-line results. He explores the Six Sigma process roadmap, and then explains how the process is adapted for software and IT. Gack shows how organizations can use Six Sigma to evaluate the ‘voice of the customer,’ and balance it with the ‘voice of business.’ Next, he describes how to use Six Sigma for process improvement. Gack concludes with some key considerations for getting started with Six Sigma. This revised version of one of WatchIT’s most requested programs has been updated with new multimedia resources, such as Web links and white papers.
After watching this program, you will:
~ Understand the basics of the Six Sigma process;
~ Learn how to use Six Sigma for process improvement; and
~ Be able to evaluate its applicability to your company’s situation.
PROGRAM TOPICS:
INTRODUCTION
AGENDA
SIX SIGMA EXPERTS FEATURED IN THIS PROGRAM
PROGRAM ROI
WHAT IS SIX SIGMA?
Six Sigma Is a Cross-Discipline Framework
Six Sigma Frameworks: DMAIC and DMADV
Six Sigma Is a Process Metric
What Six Sigma Is Not
Why Should CIOs and Software IT Managers Care About Six Sigma?
THE SIX SIGMA PROCESS ROADMAP
Six Sigma Roadmap: Define Phase
Six Sigma Roadmap: Measure Phase
Six Sigma Roadmap: Analyze Phase
Six Sigma Roadmap: Is the Product or Process Capable?
Six Sigma Roadmap: Improve and Design Phases
Six Sigma Roadmap: Control and Verify Phases
Six Sigma Roadmap: Key Outcomes
SIX SIGMA CASE STUDY: IDX ENTERPRISE SOLUTIONS DIVISION
Ken Edwards: IDX Six Sigma Case Study
Noah Hill: IDX Six Sigma Case Study
Noah Hill: IDX Case Study – Use Six Sigma to Improve Client Support
Ken Edwards: IDX Case Study – Six Sigma Forces Interdepartmental Analysis
Ken Edwards: IDX Case Study – Six Sigma Approach Is Vital for Software Firms
Noah Hill: IDX Case Study – The Value of Strict Six Sigma Guidelines
Ken Edwards: IDX Case Study – Recommendations for Applying Six Sigma
WHAT IS DIFFERENT ABOUT SIX SIGMA FOR SOFTWARE AND IT
Factors Contributing to the High Rate of Software Project Failures
Six Sigma Addresses Obstacles to Software Project Improvement
Software Process Improvements Can Be Achieved With Six Sigma
USING SIX SIGMA TO EVALUATE THE VOICE OF THE CUSTOMER
Six Sigma Tool: Concept Selection Scorecard
Six Sigma Concept Selection Scorecard: Voice of the Customer Structure
Six Sigma Concept Selection Scorecard: Voice of the Customer – Kano Classifications
Six Sigma Concept Selection Scorecard: Voice of the Customer – Customer Importance
Six Sigma Concept Selection Scorecard: Voice of the Customer – Concept and Measures
Six Sigma Concept Selection Scorecard: Voice of the Customer – Size
Six Sigma Concept Selection Scorecard: Voice of the Customer – Customer Satisfaction
A Structured Six Sigma Scorecard Makes Complexity Manageable
Six Sigma Concept Selection Scorecard: Voice of the Customer – Business Value
Six Sigma Concept Selection Scorecard: Voice of the Customer – Feature Value Adjustment
Six Sigma Concept Selection Scorecard: Voice of the Customer – Overall Results
USING SIX SIGMA TO EVALUATE THE VOICE OF THE BUSINESS
Six Sigma Concept Selection Scorecard: Voice of the Business – Productivity Index
Six Sigma Concept Selection Scorecard: Voice of the Business – Schedule Compression
Six Sigma Concept Selection Scorecard: Voice of the Business Considerations
Six Sigma Concept Selection Scorecard: Objective Results for What-If Scenarios
Large Software Projects Reap Benefits From Six Sigma Scorecard Analysis
USING SIX SIGMA FOR PROCESS IMPROVEMENT
Using Six Sigma DMAIC to Improve Productivity
Six Sigma Tool: Defect Analysis Scorecard
Six Sigma Defect Analysis As-Is Scorecard: Defect Distribution
Six Sigma Defect Analysis As-Is Scorecard: Total Containment Effectiveness
Six Sigma Defect Analysis As-Is Scorecard: Defect Cost Analysis
Six Sigma Defect Analysis To-Be Scorecard: Defect Cost Analysis
Using Six Sigma DMAIC to Improve Productivity: Wrap-Up
KEY CONSIDERATIONS FOR GETTING STARTED WITH SIX SIGMA
Keys to Successful Six Sigma: Require a Sustained Corporate Initiative
Keys to Successful Six Sigma: Leverage the Six Sigma Language
Keys to Successful Six Sigma: Commit Time and Your Best Personnel
Keys to Successful Six Sigma: Use Aptly Trained Instructors
Keys to Successful Six Sigma: Integrate Additional Quality Initiatives
Download:
http://rapidshare.com/files/3348817/Achieving_Breakthrough_Performance_With_Six_Sigma.rar