Description
ISBN-0750667850
Essential guide to enable organizations to understand and apply ISO 9001:2000 requirements and the principles that underpin this radical revision of the family of standards.
Since publication of the fourth edition in 2000, David Hoyle has collected the experiences of organizations, quality managers and auditors who have actually worked with the 2000 version of the ISO 9000 family of standards, and these are now presented in this new edition of the leading quality management systems guide.
* The best-selling ISO quality management guide
* Authoritative, clear and unambiguous guidance on all aspects of quality management systems from one of the world’s foremost experts on the ISO 9000 family of standards
* Fully updated to the latest experiences of working with ISO 9000, with hard-won information from industry and the service sector, plus quality auditors, on working successfully with the standard
Each requirement answered three basic questions:
What does it mean?
Why is it important?
How is it implemented?
At the end of each chapter there is a Questionnaire for users of the standard to test the completeness of the system and a section on Food for Thought to provoke debate.
The differences between the 1994 and 2000 versions are shown in text boxes by the side of the new requirement.
2.01 MB
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